Refund Policy

Last updated: January 2026

Digital Goods & Services

Due to the nature of our digital services, including custom AI cinematic generation and educational course materials (such as the Avox Scale System), all sales are generally final. Once work has commenced or access to digital content has been granted, we cannot process a standard refund.

Exceptions

We evaluate refund requests on a case-by-case basis. If you encounter technical issues accessing our platforms or if a delivered asset significantly deviates from an agreed-upon project brief in a way that cannot be rectified by revisions, please contact us immediately.

Contact Us

If you have any questions about our refund policy, please contact us at: hakky@nanodream.info